Please dial # followed by 201 on the intercom to the right of the door to have someone automatically open the door for you.

Normally, the main entrance door is always unlocked. However, from 6:00 p.m. and onwards during the week and at any time on Sunday, please be aware that the door will likely be locked.

IMPORTANT: Please note, Austin operates a reception-less practice independent of MECH Physiotherapy. To prevent having to wait outside during locked hours, especially during inclement weather, please try not to arrive more than 10 minutes before your scheduled time as Austin may still be finishing up with a patient and might not be able to tend to your call right away. For your convenience, it is strongly recommended for you to plan to arrive just in time or just a couple of minutes before your appointment.

Please save Austin's contact information in advance in case you require entry assistance.

Massage therapy, as defined by the College of Massage Therapists of Ontario, is the assessment of the soft tissue (muscles, connective tissue, tendons, ligaments) and joints of the body and the treatment and prevention of physical dysfunction and pain of the soft tissues and joints by manipulation to develop, maintain, rehabilitate or augment physical function, or relieve pain.

Massage is beneficial for individuals of all ages, including infants, children and the elderly. However, there are some medical conditions for which massage therapy is not appropriate. This is why it is important for you to fully disclose all your known health conditions during your initial intake to ensure that massage therapy is the correct choice for you.

As with many treatments involving the soft tissues, there may be times when massage may cause some discomfort, but it is not harmful. Some of the discomfort may result from the compressing or stretching of areas of built up tension. It is important that you maintain good communication with your therapist to inform them whether you wish to stop, adjust, or modify the treatment to make it more comfortable for you.

If you haven’t already completed your health history intake online prior to your appointment, you will first be required to complete this form before receiving any assessment or treatment. This will ensure that your therapist is aware of any of your pre-existing health conditions and for your therapist to determine if massage is appropriate for you.

Afterwards, your therapist may conduct an orthopedic assessment as needed to better determine the root causes of your complaints and to ensure a safe and effective treatment.

Lastly, you will be given the privacy to undress to your level of comfort before your therapist proceeds with your massage for the allotted time.

No. You are only required to undress to your level of comfort. If you only want to undress to your underwear, that’s perfectly fine. If you choose to remain clothed, that’s accepted too. Your therapist will leave the room to provide you with the privacy you need to get on the table and ready for your treatment.

Some patients prefer to chat during their massage, while others don’t. If all you want to do is relax and close your eyes, you’re welcome to do so. However, please speak up if you are ever feeling hot, cold or if you are feeling any pain or discomfort.

INTERAC debit is preferred, although all other methods of payment are accepted (Cash, e-Transfer, VISA, MasterCard, AMEX).

Please be aware that Austin does not regularly keep bills or loose change in the clinic. Cash is an acceptable form of payment, but it would be best for you to provide the exact amount.

No, there is no direct billing available at the moment. Digital receipts will be provided via email for you to claim.

No. Massage therapy treatments are not covered under OHIP, regardless of whether or not the treatments are recommended by a physician.

Most extended health benefit plans cover massage therapy treatments when provided by a Registered Massage Therapist and most do not require a physician’s order to do so.

Please consult with your insurance provider for specific details.

Tipping is not expected. Your return visits and referrals to friends or family will be much more appreciated.